Membership & billing
Ask about your account, subscription, or an existing service arrangement.
- Membership and subscription questions
- Billing inquiries
- Account access assistance
COMPANY
Get help with your HOZHO services.
Find the right route for membership questions, connected services, Cyber Hub access, and security concerns. Use the existing support request page so your request reaches the established process.
For small businesses, nonprofits, and tribal and local governments.
SUPPORT
Choose the support you need.
Use the existing support route for the services covered by your agreement.
Technical support
Describe the affected platform and what changed or stopped working.
- Onboarding and connected-service issues
- Error messages and impact
- Coordination with relevant providers
Cyber Hub & training
Request help accessing learning resources or participating in assigned training.
- Login and access questions
- Training participation issues
- Resource and learning feedback
Report a potential issue
Use established reporting routes and follow your incident process for an urgent security concern.
- Describe what happened and when
- Identify affected accounts or systems
- Use agreed incident and insurer contacts
How we work together
Start with a shared understanding, agree the scope, and turn the work into practical action.
Open the support request page
Use the support button to access HOZHO’s existing request route.
Describe the problem safely
Include the affected service, timing, impact, and non-sensitive error details.
Follow the agreed process
Use your service agreement and incident plan for escalation and urgent reporting.
Questions you may have
Does every request receive 24/7 emergency response?
Support availability, response commitments, and incident services depend on your agreement. This page does not create an emergency response commitment.
What should I leave out of a request?
Do not send passwords, authentication codes, recovery codes, or unnecessary sensitive records. Use an agreed secure channel when supporting evidence is needed.
I am not a client yet. Where should I go?
Use the Contact page to discuss services or book an introductory conversation. The support route is intended for service-related assistance.
Explore related support
Ready to submit your request?
Open the existing support request page and share a clear description of the affected service and impact.
Support availability, service coverage, and response commitments are governed by your agreement.